Right of withdrawal and refunds

Cancellations 

• It is not possible to cancel a one-time purchase order.
• When the Purchaser cancels the Subscription Service, all Products that have been charged for will be delivered. Additional charges will not be refunded. 
• Adoptions with yearly payment plans can be cancelled at any time. However, if the Purchaser has already made the payment for the next season, it will be not refunded and the Subscription will be cancelled after the tea is delivered.
• Adoptions with monthly payments can be cancelled after the first 12 months have passed. The Products will be delivered for every 12 months of payments. If the Subscription is cancelled at 15 months, the Purchaser will receive one package for the 12 months, additional 3 months of payment will not be refunded.

Right of withdrawal

• After receiving the order, the Purchaser has the right to withdraw from the contract made with the Service Provider within 30 calendar days.
• The right of withdrawal does not apply if the Purchaser is a legal person.
• To exercise the 30-day right of withdrawal, the Purchaser must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way it would be allowed to test the goods in an actual store. The goods must also be in the original packaging.
• If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the Service Provider has the right to lower the amount returned in accordance with the decrease in the value of the goods.
• To return the goods, the Purchaser must write to the e-mail address hello@renegadebeans.com within 30 calendar days of receiving the goods.
• The Purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
• The Purchaser must return the goods within 30 calendar days from the submission of the letter or submit evidence that the goods have been handed over to the carrier within the aforementioned period.
• Upon receiving the returned goods, the Service Provider shall return all the payments received from the Purchaser based on the contract, but no later than after 14 calendar days. The money is returned to the same account, which was used for paying for the product.
• The Service Provider has the right to refuse to make the refund until the goods being returned are received or until the Purchaser has provided proof of returning the products, whichever occurs first.
• If the Purchaser has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate for the cost exceeding the usual shipping cost.
• The Service Provider has the right to withdraw from the sale and demand that the goods be returned by the Purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
• The Service Provider reserves the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Defective goods

• The Service Provider is responsible for the non-compliance of goods sold to a Purchaser with the terms and conditions of the contract or for deficiencies that already existed at the time of delivery and which occur within two years of delivering the goods to the Purchaser. Within the first six months of delivery, it is assumed that the defect was present at the time of delivery. It is the Service Provider’s responsibility to prove otherwise.
• The Purchaser has the right to turn to the Service Provider within two months of the occurrence of a defect by writing to hello@renegadebeans.com.  
• The Service Provider is not liable for any defects arising after delivering the goods to the Purchaser.
• If goods bought from the online store have defects for which the Service Provider is responsible for, the Service Provider will replace the defective goods. If the goods cannot be replaced, the Service Provider shall return to the Purchaser all of the payments involved in the contract of sale.
• The Service Provider will respond to the consumer ́s complaint in a written form or in a form that enables written reproduction within 14 days.